Term and Conditions

1. Introduction
These terms and conditions outline the rules and regulations for the services provided by Black Ocean, a logistics company. By engaging our services, you agree to be bound by these terms.

2. Services Offered
The company provides transportation, warehousing, and distribution of goods as per agreed terms. Services may vary based on the customer’s requirements.

3. Pricing and Payment

• All pricing is agreed upon before service commencement.
• Payments must be made within the agreed payment terms.
• Late payments may incur additional fees or interest.

4. Liability

• The company is not liable for damages, delays, or losses caused by factors beyond its control, including natural disasters or third-party actions.
• Liability for loss or damage to goods during transit is limited to the value stated in the shipping agreement or as per applicable insurance coverage.

5. Insurance
Customers are advised to insure their goods. The company offers limited liability and recommends additional coverage for high-value items.

6. Customer Responsibilities

• Accurate documentation and information must be provided by the customer.
• Goods must comply with all legal and safety requirements.
• Hazardous or prohibited items must be disclosed in advance.

7. Claims
Claims for loss, damage, or delays must be submitted in writing within 30 days of delivery or expected delivery date. Supporting documents must be provided.

8. Force Majeure
The company is not responsible for delays or non-performance caused by unforeseen events such as natural disasters, strikes, or government actions.

9. Termination
Either party may terminate the agreement with prior written notice of 15 days, subject to the fulfillment of any outstanding obligations.

10. Confidentiality
The company ensures the confidentiality of customer data and will not share it with unauthorized parties unless required by law.

11. Governing Law
These terms and conditions are governed by the laws of India.

12. Amendments
The company reserves the right to amend these terms at any time. Customers will be notified of any changes.

13. Acceptance
By using the company’s services, the customer acknowledges acceptance of these terms and conditions.